Privacy Policy

Last updated: 1 October 2025

At Klevaro, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit klevaro.co.uk or interact with us. It also sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Klevaro is the data controller responsible for your personal information.

2. What Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal details: Name, billing address, shipping address, email address, phone number.
  • Order information: Products purchased, payment details, transaction history.
  • Account information: Username, password, preferences (if you create an account).
  • Technical data: IP address, browser type, device type, operating system, cookies.
  • Marketing preferences: Newsletter subscriptions and communication consents.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.
  • To communicate with you about your order, delivery, or customer service queries.
  • To manage your account and preferences.
  • To send you marketing emails if you have opted in.
  • To improve our website, products, and customer experience.
  • To comply with legal, tax, and regulatory requirements.

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To fulfil our obligations when you place an order.
  • Consent: When you subscribe to our newsletter or marketing emails.
  • Legal obligation: To comply with accounting, tax, and consumer law.
  • Legitimate interest: To improve our website, prevent fraud, and protect our business.

5. Cookies and Tracking

Klevaro uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content.

  • Essential cookies – Required for the site to function (shopping cart, checkout).
  • Analytics cookies – Help us understand how visitors use our site (Google Analytics).
  • Marketing cookies – Used for personalised advertising (Meta Pixel, Google Ads).

You can manage or disable cookies in your browser settings. See our Cookie Policy for full details.

6. How We Share Your Data

We may share your data with trusted third parties who help us operate our business, including:

  • Shopify (our ecommerce platform and payment gateway).
  • Payment providers (PayPal, Klarna, card processors).
  • Delivery and courier services.
  • IT, analytics, and marketing service providers.

All third parties are required to respect your data and comply with GDPR.

7. Data Retention

We will keep your personal data only as long as necessary for the purposes set out in this Privacy Policy, including legal, accounting, and reporting requirements. For example:

  • Order and payment records: 6 years (to comply with tax laws).
  • Marketing subscriptions: Until you unsubscribe.

8. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right to access – Request a copy of the personal data we hold about you.
  • Right to rectification – Correct any inaccurate or incomplete information.
  • Right to erasure – Request deletion of your data where there is no legal reason for us to keep it.
  • Right to restrict processing – Limit how we use your data.
  • Right to data portability – Receive your data in a portable format.
  • Right to object – Opt out of certain processing activities, including marketing.

To exercise your rights, please contact us at support@klevaro.co.uk.

9. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no online service can be guaranteed 100% secure.

10. Marketing and Communications

  • You will only receive marketing emails if you have opted in.
  • You can unsubscribe at any time by clicking the “unsubscribe” link in emails or by contacting us at support@klevaro.co.uk.

11. International Transfers

Some of our service providers (such as Shopify) may transfer your data outside the UK/EEA. In such cases, we ensure your data is protected through standard contractual clauses and GDPR-compliant safeguards.

12. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at klevaro.co.uk with the updated date shown at the top of this page.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 Email:support@klevaro.co.uk